The remaining balance needs to be settled at the latest 14 days before tour
start.
MODE OF PAYMENT
We accept the following payment methods only:
a) Advance payment can be made through bank transfer to our USD account up to 14
days before tour start.
b) Advance payment can be made through Master/
or Visa credit card, a secure link to send the data will be provided. A passport
copy of the credit card holder is required to verify your identity. You will be
charged in Jordanian Dinar, conversion rate is 1 USD = 0.708 JOD.
CANCELLATIONS
Cancellation requests need to be sent in written form. The following scale of
charges applies:
From the
Date of Booking to 31 Days of Notice we charge a lump-sum operating cost:
100.00 USD
per ready-made tour package booked directly on our website without
modifications.
150.00 USD per package created and booked as a customized tour.
30 to 15 Days of Notice: 25% cancellation fees of the entire package price.
14 to 01 Days of Notice: 100% cancellation fees of the entire package price.
A one-day
trip can be cancelled free of charge up to 08 days before tour start. After that
date cancellation fees will be 100%.
There will
be no refund for cancellation of unused services on or after commencement date.
For group
tours (3 rooms and more) a different cancellation might apply which depends on
the hotel policy and will be advised separately before payment.
In case you
decide to cancel the tour due to new erupting violent conflicts in neighbouring
countries above cancellation fees apply.
In the event
of Force Majeure, significantly affecting the performance of the tour or the
transport to the destination, you can opt for:
a)
The deduction of an administrative fee of 100 USD per booked package and the
rest of your payment as credit.
b) A refund minus unrecoverable costs.
A Force
Majeure Event is an unusual and unforeseeable circumstance beyond control of
Petra Nights Tours. It includes but is not limited to war; riot; natural
disaster; fire; flood; weather conditions; pandemic; epidemic; technical
problems with transport; outages or power failures; acts of God.
REFUNDS
A refund will normally be made to the same account and using the same
method used for the original payment. Bank charges or credit card charges are
not covered by us
PRICES
All prices for our tours are advised in United States Dollars (USD). They are
based on tariffs at the time of printing. Petra Nights Tours reserves the right
to vary the cost of the tour if necessary by reason of currency fluctuation or
cost increase. Once full payment has been received by Petra Nights Tours no
surcharges in respect to currency fluctuations will be applied.
ITINERARY CHANGES
Petra Nights Tours reserves the right to amend the itinerary or timetable for
reasons such as service requirements, road or weather conditions or unforeseen
circumstances.
HOUSE RULES
Petra Nights Tours reserves the right to refuse
potential customers and stop the service for customers in Jordan exhibiting
insulting, threatening, abusive or violent behaviour.
AMENDMENT
Any
amendment has to be sent to us in writing. After the confirmation has been sent,
any change of tour services made by you will be charged with an administrative
fee of 30 USD per amendment.
Though we try to be flexible, we strongly recommend opting for your final
itinerary prior to your booking. Requested amendments, especially some days
prior to arrival and during the tour, cannot always be considered if the
expected complexity is not matching with our operational procedures and
personnel capacity.
TRAVEL INSURANCE
It is mandatory to be insured for the duration of your trip. You need
comprehensive travel insurance to cover medical expenses, accidents,
cancellation, emergency repatriation, personal liability, and loss of luggage.
PASSPORT, VISA & VACCINATIONS
You must familiarize yourself with any visa and health requirements that may be
applicable. You are responsible for all entry/exit health and any other
documents required by laws, regulations, orders, demands or requirements of
countries visited or transited. Please note that passport and visa requirements
are not the responsibility of Petra Nights Tours. We will not be held liable for
any loss or expense due to the failure to comply with the above. We recommend
that you be in possession of a passport valid for at least 6 months beyond your
intended stay.
ACCOMMODATION
There will be variations in the size, standard and presentation of rooms and
facilities within the one hotel. This is beyond the control of Petra Nights
Tours.
CLAIMS
If you encounter
any problems, you need to inform your tour consultant whilst on holiday by phone
or email. Most issues can be solved quickly.
As tour operator we are not responsible for the management of attractions in
Jordan and the official classification of hotels. Complaints of this kind can be
addressed to the Ministry of Tourism in Jordan (www.mota.gov.jo) or to the
Jordan Hotel Association (www.johotels.org).
LIABILITIES
-
Petra Nights Tours is not responsible for delays, any loss, injury or damage and
/ or expenses due to flight cancellations, flight changes, immigration
procedures, accident, mechanical breakdowns, acts of God, weather, sickness,
wars, civil disturbances, strikes, riots, fire, thefts, epidemics, defaults or
any other causes beyond our control.
-
Petra Nights Tours does not have any insurance policy covering the expenses for
accident, sickness, loss due to theft, or any other reasons. All baggage and
personal property at all times are at the client's risk.
-
Our company is not accountable for the quality of services or products excluded
from our tour package, like restaurants or shops.
-
Petra Nights Tours reserves the right to cancel this agreement in writing,
should the 2nd party fail to fulfill the terms and conditions.
